Bridging the ‘value gap’
Re-engaging with business stakeholders to address frustrations and recover unrealised benefits.
Our Public Services customer needed help to find out why the forecast benefits for an important program had not been fully realised. By re-engaging key stakeholders and having some empathy for the circumstances that they operated in, the program team was able to quickly address their major frustrations and plan for some larger implementation considerations.
A rejuvenated engagement model
Ensure ICT investments are prudent, defensible, and aligned with business and strategic priorities.
Our customer in regulated industries needed to make sure that their business stakeholders were able to engage with ICT in a meaningful way that was mutually beneficial for all parties.
We assisted them and their business stakeholders to describe what was not working and what good would look like in an engagement model with many touchpoint and seasonal impacts over the financial and calendar years.
Improving staff utilisation
Improved employee utilisation by reducing the time required for time sheeting and labour costing.
Our customer needed to find ways to improve the performance of one of their key administrative processes to free up time for managers, supervisors, and support staff as well as front-line staff to improve their utilisation. By understanding their unique needs and their working conditions, we were able to assist their teams to produce a radically simplified and truly modern solution that has been well received in the field.